Refund policy

Damages & Issues
Please inspect your order as soon as it arrives. If you notice any defects, damage, or something doesn’t seem right, reach out to us right away so we can make it right.

Refunds
Once we’ve received and inspected your return, we’ll notify you of the outcome. If your refund is approved, it will be processed promptly, and the amount will be credited back to your original payment method.

Delayed or Missing Refunds
Haven’t received your refund yet? We recommend first checking your bank account, then contacting your credit card provider or bank, as processing times may vary. If you’ve done this and still need help, feel free to get in touch with us at Luxeplushuk@gmail.com—we’re happy to assist.

Return Shipping Information
Customers are responsible for any return shipping fees, as these are not eligible for reimbursement. We strongly advise keeping a copy of your postage receipt or proof of return for your records.

Order Accuracy
To help avoid any mix-ups, we encourage you to double-check your chosen item and style before placing your order. Not sure which plush is right for you? Our friendly support team is just an email away. Reach out to us at Luxeplushuk@gmail.com and we’ll be happy to guide you.